Privacy Policy

PRIVACY POLICY

TripToll.Inventures Private Limited ("TripToll", "we", "us", or "our") respects your privacy and is committed to protecting the personal data and information of our customers, delivery partners, drivers, website visitors and other users of our services.

This Privacy Policy explains how TripToll collects, uses, processes, stores, protects and shares personal information when you access or use our website, mobile applications, delivery and logistics services, customer support channels and other services provided by TripToll.

Our website is available at https://www.triptoll.in/ and our mobile applications may be referred to as the TripToll App, TripToll Customer App or TripToll Driver/Delivery Partner App, as applicable.

By using TripToll's website, mobile application or services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, TripToll will obtain such consent through an appropriate mechanism.

1. WHO WE ARE

TripToll.Inventures Private Limited operates the TripToll technology platform for logistics, transportation, delivery and related services.

For the purposes of this Privacy Policy:

"TripToll", "we", "us" or "our" means TripToll.Inventures Private Limited.
"You", "your" or "user" means any customer, delivery partner, driver, website visitor or other person using our website, application or services.
"Services" means the logistics, transportation, delivery, booking, tracking, payment, customer support and other services made available through TripToll.

2. INFORMATION WE COLLECT

Depending on how you use TripToll, we may collect the following categories of information.

2.1 Customer Information

We may collect:

Full name
Mobile number
Email address
Address and postal code
Pickup and delivery addresses
Booking and order information
Account/login information
Communication preferences
Information provided while contacting customer support
Reviews, feedback, complaints and other information voluntarily provided by you

2.2 Driver / Delivery Partner Information

If you register as a driver or delivery partner, we may collect information necessary to verify your identity, eligibility and vehicle/service capability, including:

Full name
Mobile number
Email address, where applicable
Profile photograph
Address
Government-issued identity/KYC documents
Driving licence
Vehicle registration information
Vehicle-related documents
Vehicle insurance information
Pollution/emission certificate information
Fitness certificate or other vehicle/service eligibility documents, where applicable
Bank/payment details required for settlements
Location information
Information relating to bookings, deliveries and service performance

We collect such information only to the extent reasonably necessary for registration, verification, safety, service delivery, payment, compliance, fraud prevention and other legitimate business purposes.

2.3 Booking and Transaction Information

When you use TripToll services, we may collect information relating to:

Booking/order number
Pickup and drop-off locations
Service date and time
Vehicle/service category
Fare and applicable charges
Payment status
Transaction/reference ID
Refund information
Cancellation information
Delivery/order status
Driver/delivery partner assigned to the booking
Customer and driver communications necessary to complete the booking

2.4 Location Information

TripToll may collect precise or approximate location information where necessary to provide location-based services.

For customers, location information may be used to:

Identify or improve pickup locations
Facilitate delivery and transportation services
Provide estimated arrival information
Enable real-time tracking where available
Improve safety and security
Detect and prevent fraud or misuse
Provide customer support relating to a booking

For drivers/delivery partners, location information may be used to:

Show available bookings/orders
Match drivers with nearby service requests
Provide navigation and route assistance
Enable real-time trip/order tracking
Calculate or display estimated arrival times
Monitor the progress of an active booking/order
Improve service reliability and safety
Investigate disputes, fraud or misuse where reasonably necessary

TripToll's access to location may depend on the permissions granted by you and the features being used.

Where the Driver App requires location access while the app is running in the background or when the app is not actively displayed, TripToll will use such location only for the disclosed service functions for which that permission is required, such as active booking/order tracking, driver availability/order matching or safety-related functionality.

You may manage location permissions through your device settings. Disabling required location permissions may prevent certain TripToll features from functioning correctly.

2.5 Device and Technical Information

We may collect certain technical information when you use our website or application, including, where applicable:

Device type and model
Operating system and version
Application version
Unique device or application identifiers
IP address
Network information
Mobile network/carrier information
Browser type
Language and regional settings
Log information
Crash, diagnostic and performance information
Information relating to how you interact with the application

This information may be used for security, troubleshooting, analytics, fraud prevention, service improvement and technical operation of our platform.

2.6 Payment Information

When you make payments through TripToll, we may collect information necessary to process and reconcile the transaction, such as:

Transaction ID/reference number
Payment method
Payment amount
Payment status
Refund status
Related transaction information

Where payment processing is provided by a third-party payment service provider, payment credentials may be processed by that provider in accordance with its own privacy policy and security practices.

TripToll does not intentionally require you to provide payment credentials beyond what is necessary for the applicable payment process.

3. HOW WE USE YOUR INFORMATION

TripToll may use collected information for the following purposes:

Creating and managing your account
Verifying customer and driver/delivery partner information
Processing bookings and orders
Matching customers with available drivers/delivery partners
Providing transportation and delivery services
Providing live tracking and estimated arrival information
Providing navigation and route-related functionality
Processing payments, settlements and refunds
Providing customer and driver support
Communicating booking confirmations, OTPs, service updates and other important service information
Sending service-related notifications
Preventing fraud, misuse, abuse and unauthorized activity
Maintaining the safety and security of users and the TripToll platform
Investigating complaints, disputes and incidents
Improving our application, website and services
Performing analytics and understanding service usage
Maintaining business and transaction records
Meeting applicable legal, regulatory, tax, accounting and compliance requirements
Protecting our legal rights and interests
Sending promotional communications where permitted by applicable law and based on applicable consent/preferences
Carrying out other purposes disclosed to you at the time of collection or otherwise permitted by applicable law

4. SERVICE COMMUNICATIONS

TripToll may contact you through phone calls, SMS, email, WhatsApp, push notifications or other available communication channels for service-related purposes.

These communications may include:

OTPs
Account verification
Booking confirmation
Driver assignment
Pickup/delivery updates
Estimated arrival information
Payment notifications
Cancellation notifications
Refund notifications
Safety alerts
Important changes to our services
Customer support communications

These communications are necessary for providing certain TripToll services and may continue even if you opt out of promotional communications.

5. PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law, TripToll may send promotional communications relating to:

Offers
Discounts
Referral programs
New services
Campaigns
Promotions
Other TripToll products or services

You may opt out of promotional communications through the available unsubscribe mechanism, communication preferences or by contacting TripToll.

Opting out of promotional communications will not prevent TripToll from sending essential service-related communications.

6. HOW WE SHARE INFORMATION

TripToll does not sell your personal information for money.

We may share or disclose information where reasonably necessary for providing our services, protecting users, operating our platform or complying with applicable law.

6.1 Drivers / Delivery Partners

For a particular booking or delivery, we may share limited customer information with the assigned driver/delivery partner where necessary to complete the service.

This may include information such as:

Customer name
Pickup and delivery details
Contact information where required for service communication
Booking/order information

Similarly, customers may receive limited driver/delivery partner information necessary to identify the assigned service provider and facilitate the booking.

6.2 Service Providers

We may use trusted third-party service providers to support our operations, including providers for:

Maps and navigation
Location and route services
Payment processing
Cloud hosting and infrastructure
SMS and OTP services
Email and communication services
Push notifications
Analytics and technical diagnostics
Customer support
Fraud prevention and security
Other technology and operational services

Such service providers may process information on our behalf for the purposes for which they have been engaged, subject to applicable contractual, legal and security requirements.

6.3 Legal and Regulatory Disclosure

TripToll may disclose information where reasonably necessary:

To comply with applicable laws or regulations
In response to a valid legal process, court order or government request
To investigate fraud, security incidents or illegal activity
To protect the rights, safety and property of TripToll, our users or others
To establish, exercise or defend legal claims
Where otherwise permitted or required by applicable law

6.4 Business Transactions

If TripToll undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law and appropriate safeguards.

7. LOCATION DATA AND LIVE TRACKING

Location information is an important part of TripToll's logistics and transportation services.

TripToll may use location information to:

Locate available drivers/delivery partners
Match service requests with nearby drivers
Track active bookings/orders
Provide ETA and route information
Provide live tracking to authorized users
Improve safety and service reliability
Detect suspicious activity, fraud or misuse
Resolve service-related disputes and support requests

TripToll does not use location information for purposes unrelated to the disclosed services unless otherwise permitted by applicable law or with appropriate consent.

Where third-party map, navigation or location service providers are used, location information may be processed by those providers as necessary to provide the relevant functionality.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Cookies may be used for purposes such as:

Website functionality
Security
Session management
Analytics
Performance monitoring
Remembering preferences
Improving user experience

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

9. DATA SECURITY

TripToll takes reasonable technical, organizational and administrative measures designed to protect personal data against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Depending on the nature of the information and risks involved, security measures may include:

Access controls
Authentication mechanisms
Encryption or secure transmission where appropriate
Secure server and application infrastructure
Monitoring and logging
Role-based access
Security testing and maintenance
Internal procedures for handling personal data

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials, OTPs and other authentication information confidential and should immediately notify TripToll if you suspect unauthorized access to your account.

10. DATA RETENTION

TripToll retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing and administering services
Maintaining transaction and booking records
Customer support
Fraud prevention and security
Dispute resolution
Legal and regulatory compliance
Tax and accounting requirements
Establishing, exercising or defending legal claims
Other legitimate and lawful purposes

When personal information is no longer required, TripToll will take reasonable steps to delete, anonymize or otherwise dispose of it, subject to applicable law and legitimate retention requirements.

Certain information may need to be retained for a longer period where required by law, regulatory requirements, security, fraud prevention, dispute resolution or other lawful purposes.

11. ACCOUNT DELETION AND DATA DELETION

You may request deletion of your TripToll account and associated personal information through the account deletion option available in the TripToll application, where provided, or by contacting us using the details provided in the Contact Us / Grievance section below.

When a valid deletion request is received, TripToll will process the request in accordance with applicable law and our data retention requirements.

Deletion may not result in immediate removal of information that TripToll is legally required or otherwise lawfully permitted to retain, including information required for:

Legal compliance
Tax or accounting records
Fraud prevention
Security
Dispute resolution
Establishment, exercise or defence of legal claims

Where information is retained for such purposes, it will be retained only for the applicable lawful period and handled in accordance with this Privacy Policy and applicable law.

Where an account deletion request is processed, TripToll will take reasonable steps to delete or anonymize personal data that is no longer required to be retained.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal data, including the right to:

Request access to information held about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request information about how your personal data is processed
Raise a privacy-related complaint or grievance
Exercise other rights available under applicable data protection laws

To exercise your rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests to protect your account and personal information.

Where a request cannot be fulfilled because of a legal, regulatory, security or other lawful requirement, TripToll may explain the applicable reason to the extent permitted by law.

13. WITHDRAWAL OF CONSENT

Where TripToll processes personal data based on your consent, you may withdraw that consent by using the available consent-management mechanism or by contacting us.

The withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If certain information or permissions are essential for providing a particular service, withdrawing the relevant consent or permission may prevent TripToll from providing that service or feature.

TripToll will provide reasonable means for withdrawing consent where consent is the applicable legal basis for processing.

14. ACCURACY OF INFORMATION

You are responsible for providing accurate and complete information when using TripToll.

You may request correction or updating of inaccurate information associated with your account.

TripToll may take reasonable steps to verify information where necessary for identity verification, security, fraud prevention or service delivery.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website or application may contain links to third-party websites, services, payment providers, map providers or other external platforms.

Once you access a third-party service, that service may operate under its own privacy policy and terms.

TripToll does not control the privacy practices of independent third parties and recommends that you review their applicable privacy policies before providing personal information to them.

16. CHILDREN'S PRIVACY

TripToll's services are not intended to be independently used by children under 18 years of age unless permitted by applicable law and the required parental or guardian authorization and safeguards are in place.

TripToll does not knowingly seek to collect personal data from children except where such collection is permitted and appropriate under applicable law.

If you believe that a child has provided personal information to TripToll in circumstances where such collection was not permitted, please contact us so that we can take appropriate action.

17. DRIVER AND DELIVERY PARTNER PRIVACY

Driver and delivery partner information may be processed for purposes including:

Registration and onboarding
Identity and KYC verification
Vehicle verification
Service matching
Location tracking during applicable service activities
Booking/order management
Customer communication
Payment and settlement
Safety and security
Fraud prevention
Service quality and operational management
Legal and regulatory compliance

Certain limited driver/delivery partner information, such as name, profile photograph or contact information, may be made available to customers when reasonably necessary to provide and manage a booking.

18. FRAUD, SECURITY AND MISUSE PREVENTION

TripToll may process information to detect, investigate and prevent:

Fraudulent bookings
Identity misuse
Account misuse
Payment fraud
Unauthorized access
Abuse of referral or promotional programs
False or misleading activity
Theft or misuse of services
Other unlawful or harmful activities

Where reasonably necessary, information may be shared with competent authorities, service providers or other parties as permitted or required by applicable law.

19. DATA TRANSFERS AND PROCESSING BY SERVICE PROVIDERS

TripToll may use infrastructure and service providers located in India or other jurisdictions where permitted by applicable law.

Where personal data is processed by third-party providers, TripToll will take reasonable steps to ensure that such processing is carried out for legitimate purposes and subject to applicable contractual, security and legal requirements.

20. AUTOMATED SYSTEMS AND ANALYTICS

TripToll may use automated technical systems, analytics tools or algorithms for purposes such as:

Service matching
Route and location optimization
Fraud detection
Platform security
Service performance analysis
Operational analytics
Improving user experience

Where required by applicable law, TripToll will provide additional information or safeguards concerning automated processing.

21. PROHIBITED USE OF THE PLATFORM

Users must not use TripToll to upload, transmit or share information that:

Belongs to another person without lawful authorization
Is unlawful, fraudulent or misleading
Violates another person's privacy
Is abusive, threatening or harassing
Infringes intellectual property rights
Contains malicious software or harmful code
Facilitates illegal activity
Violates applicable law
Is intended to defraud, deceive or harm another person

TripToll may suspend, restrict or terminate access where reasonably necessary to protect the platform, users or the public, subject to applicable law.

22. CHANGES TO THIS PRIVACY POLICY

TripToll may update this Privacy Policy from time to time to reflect changes in:

Our services
Technology
Data processing practices
Applicable laws and regulations
Security practices
Business requirements

When we make material changes, we will provide appropriate notice through our website, application or other reasonable communication method where required by applicable law.

The updated Privacy Policy will be published on this page with the revised Last Updated / Effective Date.

Changes will generally apply prospectively unless otherwise required or permitted by applicable law.

We encourage you to review this Privacy Policy periodically.

23. GRIEVANCE AND PRIVACY CONTACT

If you have any question, concern, complaint or request relating to this Privacy Policy or the handling of your personal information, you may contact TripToll using the following details:

TripToll.Inventures Private Limited

Website: https://www.triptoll.in/

Phone / WhatsApp: 8818003344

Email: info@triptoll.in

For privacy-related requests, please include sufficient information to help us identify your account and understand your request.

We may request reasonable information to verify your identity before processing a privacy request.

24. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in this Privacy Policy is intended to limit or exclude any rights or remedies available to users under applicable law.

25. IMPORTANT NOTICE

This Privacy Policy explains TripToll's intended privacy and data-handling practices. The actual data collected, processed or shared by TripToll may vary depending on the services, features, permissions and technologies used by a particular user.

TripToll will not intentionally collect or process personal information beyond what is reasonably necessary for the disclosed purposes, except where otherwise permitted or required by applicable law.

By using TripToll's website, application or services, you acknowledge that you have had an opportunity to review this Privacy Policy.