Privacy Policy

Privacy Policy:

This privacy policy declares how Trip Toll collect, use and protect information that you provide to Trip Toll while using website and mobile application for getting to know more about us as well as using our services and third-party partners. This privacy policy signifies an agreement between the Trip Toll and you under the Information Technology Act, 2000 and with the rules that may be framed or altered by the time.

Your Privacy matter for us (“Trip Toll”, “we”, or “us”)

This privacy policy signifies; describe our policies and procedure of collecting user information, mandatory disclosures and your right to protection when you use the website https://www.triptoll.in/ or mobile application named Trip Toll and other associated third-party partners including Customers, delivery partners and other recipients.

The main indicating terms such as we, our, us refer to the website Trip Toll while “you”, “Your” refer to the website users or visitors. In this privacy policy, services indicate the services offered by the Trip Toll Company.

Trip Toll ensures that your private information is protected and we use only that information to our associated partners that you provide us while visiting the website. We assure that provided information will only be used accordance with the privacy statement.

By visiting or using our website, you agree and provide rights to collect, transfer, storage, disclosure and sharing your information that you provide us in accordance under such privacy policy statement.

Trip Toll has right to reserve to change in the privacy policy time to time without informing any one. We also have right to disclose all the necessary changes at the website without informing to anyone. So, it is advised to visit the website page time to time to make sure that you are agree to the updated privacy policy. The current version of this privacy policy is affected from the date 1st May, 2025.

If you do not agree to the privacy policy, please do not use the website and its associated service. In such case, we are not liable for any kind of clarification.

 

What we Collect?

We may collect the following information such as:

  • Your name, age, and your job title
  • Contact information including phone number, mobile number and email address
  • Other demographic information such as address, login name, preferences, mobile number and other postal code
  • If you sign up as the consumer or end-user, we may collect your personal details such as your name, email address and your customized details. On the other hand if you join as a service partner, we may collect your location details, your profile details including profile picture, copies of government issued documents, your KYC details, insurance details, pollution certificates, utility bills and driving license details. Apart from it, we also collect your fitness certificates of your as well as your vehicles.
  • You may request us when you would like to change the information that you have provided. You consent us to provide your accurate information otherwise you will be liable for providing inaccurate information.
  • Trip Toll does not contain the sensitive information for longer as required.

What we do with the gathered information

We collect and use the information to better understand you and your requirement. The reason behind to collect information from you is to provide the better service.

Record keeping

We may use the information to improve our service. We use the information in the following manner

  • Record keeping allow you to use the service at the Trip Toll website and application to carry out our obligation arising from any contract between you and us
  • Record keeping allow you to undertake any transaction under the Trip Toll website and application
  • Providing information about your use of the Trip toll Apps and managing your account with the Trip toll Apps
  • Processing payments and providing support services in connection with transactions you may receive on the Trip toll Apps
  • Responding to your comments, reviews and questions to provide customer support and improved services
  • Communicating important notices and changes to the services offered on the Trip toll Apps
  • Tracking order status, processing and delivery of services as required by your Usage
  • For any other purpose with your consent.
  • We may from time to time send promotional emails, SMS and voice calls about new products, special offers or other information we think you may find interesting using the email address and mobile number you provide.

 

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, voice, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure we have implemented appropriate physical, electronic and managerial procedures in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT RSP Rules”) to safeguard and secure the information we collect online. We do not keep any information we collect from you for longer than is necessary for the purpose of our services or as required by applicable laws in India. You are required to keep your information and all other data obtained on Trip toll Apps strictly confidential.

Disclosure

We may disclose certain personally identifiable information to third party services listed below:

  • Information you provide to us, such as name, email, mobile phone number, language.
  • When you access and use our Service, we collect information, including device information, location, and network carrier. We collect precise or approximate location data in the foreground when the Trip toll app enables us to do so from users' mobile device. Trip toll collects this data from the time a ride or delivery is requested until it is finished, and whenever the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable security features, and prevent and detect fraud. Trip toll collects driver partner location data, and associates location data collected during a trip with their customer's account, even if the customer has not enabled us to collect location data from their device. This enables us to provide services to customers such as receipt generation and customer support.

This information is shared with third-party service providers under contracts we have with them so that we can:

  • Personalize the Trip toll Apps for you so that you get the most seamless experience.
  • Perform behavioral analysis.
  • Sharing information with our vendors, consultants, marketing partners, research firms, and other service providers or business partners such as payment processing entities to support our services.
  • We may share your information with our academic partners for the purpose of conducting academic research.
    • If you are a driver partner with Trip toll, we may share your name, phone number and/or profile picture (if applicable) with other users in order to provide services to them.
    • We may disclose this information to government agencies, enforcement agencies or other companies assisting us when we are compelled to do so under applicable laws or in good faith or in compliance with an order or process; or to detect and prevent the actual or potential occurrence of identity theft, fraud, abuse of the Services and other illegal acts.

    Prohibited Activities

    As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

    • Belongs to another person and to which the user has no right
    • is abusive, obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, derogatory or harassing on the basis of gender, defamatory, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or is otherwise inconsistent with or contrary to applicable laws
    • Is harmful to children
    • Infringes any patent, trademark, copyright or other proprietary rights
    • violates any law for the time being in force
    • deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is obviously false or misleading in nature but could reasonably be construed as fact
    • Impersonate any other person
    • Threatens the unity, integrity, deffence, security or sovereignty of India, friendly relations with foreign States or public order, or constitutes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
    • Contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource
    • Is patently false and untrue, and is written or published in any form with the intent to mislead or harass any person, entity or agency for financial gain or to cause any injury to any person.
    • In the event of non-compliance with the rules and regulations, Policy or Terms of Service, we have the right to immediately terminate the rights of users to access or use the computer resource or Trip toll Apps or remove the non-compliant information or both, as the case may be.

    Withdrawal or non-submission of data

    Please note that you will have the option to not provide the data or information that is collected. While availing the Services or otherwise, you will also have the option to withdraw your consent previously given to Trip toll by contacting us. Such notice of withdrawal of consent shall be sent to the body corporate in writing. However, in such cases, Trip toll shall have the option to not provide any services for which the said information was sough.

    How we use cookies

    A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. A web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analysis data about web page traffic and improve our website by tailoring it to customer needs. We use this information only for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website and/or the Trip toll Apps.

    Links to Other Websites

    Our website may contain links to other websites of interest. However, once you use these links to leave our site, you should note that we have no control over that other website which may also be in the form of a banner ad. We do not sell, share, rent or trade information we collect about you except as disclosed within this Privacy Policy or when you provide your information. Therefore, we cannot be responsible for the protection and privacy of any information you provide when visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the applicable privacy statement on the relevant website and may contact that third party directly.

    We will not disclose or share your personal information with third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you want this to happen

    You may ask for details of personal information we hold about you under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or

    please contact us.

    If you believe that any information we hold about you is incorrect or incomplete, please write to or email us at the above address as soon as possible. We will promptly correct any information found to be inaccurate.

    Contact Us: 

    If you have any question regarding the privacy policy or you wish to make complaint towards any kind of breaches of the privacy policy. You may contact us by using the following information given below.

  • Contact Us:  Call & Whatsapp to our help line Number :- 99641-96641

                            Email :- info@triptoll.in